Cancellation policies
The cancellation policy shown at booking is the version you agree to. Aero Center keeps that exact version with the reservation, so a later policy change never applies retroactively.
Skyline standard training policy
Version 4 · effective 2026-07-01 · published
Applies when an aircraft is reserved — covers aircraft downtime as well as instructor time.
Customer preview — flight cancellation fees
Worked example: a 2.0 hour booking with an estimated total of $520.00 ($370.00 aircraft, $150.00 instruction).
| Canceled | Window | Fee |
|---|---|---|
| 48 h before | Free cancellation | $0.00 |
| 36 h before | Free cancellation | $0.00 |
| 24 h before | Free cancellation | $0.00 |
| 18 h before | Reduced fee | $45.00 |
| 12 h before | Reduced fee | $45.00 |
| 6 h before | Late cancellation | $260.00 |
| 2 h before | Late cancellation | $260.00 |
| 0.5 h before | Late cancellation | $260.00 |
| No-show | After 20 min | $400.00 |
Minimum $25.00 · maximum $400.00 · free cancellation up to 24 h before · waivers: Owner / administrator, Chief instructor, Billing manager. Bookings that reserve an aircraft use the flight rules; briefings and ground school use the ground rules.
Exceptions
Weather below personal or operational minimums
staff review — Attach the briefing or product the decision was based on.
Example fee if applied now: $260.00
Unscheduled maintenance
automatic waiver — Waived automatically when the aircraft record shows the booking window blocked.
Example fee if applied now: $0.00
Aircraft not available for dispatch
automatic waiver — Applies when records show the aircraft unavailable.
Example fee if applied now: $0.00
Instructor canceled
automatic waiver — Never charged to the student.
Example fee if applied now: $0.00
Medical reason
staff review — Do not store medical detail in the note field.
Example fee if applied now: $260.00
Family emergency
staff review — Staff decide case by case.
Example fee if applied now: $260.00
Organization closure
automatic waiver — Applies to full-day closures.
Example fee if applied now: $0.00
Other reason
staff review — Requires an explanation from the customer.
Example fee if applied now: $260.00
Fee reviews and waivers
Reason: weather — “Ceilings were below my personal minimums for a solo pattern flight.”
Reason: maintenance — “Aircraft was unavailable when I arrived.”
Staff note: Aircraft record showed the window blocked — waived automatically.
Policy versions customers agreed to
- Jordan Alvarez accepted version 4 on 2026-09-14 19:22 for Sat 19 Sep · 09:00–13:00 · N172SP.
Cancel at least 24 hours ahead at no charge. Between 12 and 24 hours a $45 fee applies. Inside 12 hours you are charged half of the estimated booking total, and a no-show is charged in full after a 20-minute grace period.
- Kenji Tran accepted version 3 on 2026-09-08 08:41 for Tue 15 Sep · 10:00–12:00 · N4521P.
Version 3 — late window began 8 hours before the reservation.